Shipping policy

At Designer Label, we are committed to delivering a seamless and transparent shopping experience. Please review our shipping policy below for details on order processing, delivery timelines, and international shipping information.

 

Order Processing

All orders are processed within 2–3 business days (excluding weekends and public holidays).

During peak periods, including sales events or new collection launches, processing times may be slightly extended.

Once your order has shipped, you will receive a confirmation email with tracking details.

 

Shipping Destinations

Designer Label currently ships to the following regions:

  • Australia

  • European Union

  • United States & Canada

Orders shipping outside these regions are not supported at this time.

 

Shipping Methods & Delivery Times

Delivery times are estimates and may vary depending on destination, carrier, and customs clearance.

 

Australia

  • Standard Shipping: 7–14 business days

  • Express Shipping: 3–6 business days

European Union

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

United States & Canada

  • Standard Shipping: 7–14 business days

  • Express Shipping: 2–5 business days

 

Shipping rates are calculated at checkout based on destination, shipping method, and order value.

 

Shipping Rates & Promotions

  • Shipping costs are displayed at checkout before payment

  • Any free-shipping promotions, if available, will be clearly indicated at checkout

  • Express shipping is always a paid upgrade unless explicitly stated otherwise

 

Customs Duties, Taxes & Import Fees

International shipments may be subject to customs duties, VAT, GST, sales tax, and import fees determined by the destination country.

  • These charges are not included in the purchase price or shipping cost unless stated otherwise

  • Customs fees are the responsibility of the customer

  • Charges may be collected by the carrier upon delivery

  • Designer Label is not responsible for delays caused by customs clearance

 

Tracking Your Order

Once your order ships, you will receive a tracking number via email.

Please allow up to 24 hours for tracking updates to become available.

 

Lost or Delayed Shipments

Designer Label is not responsible for delays, loss, or damage caused by shipping carriers or customs authorities.

If your package is delayed or arrives damaged:

  • Retain all packaging and items

  • Contact the shipping carrier directly

  • Our support team can assist if additional information is required

Need Assistance?

Our Customer Care Team is happy to assist.

📧 Email: info@designerlabel.com